Support & Contact
Have a question about AliveGuard, run into a problem with the app, or just want to share some feedback? We'd love to hear from you.
Send us an email
For any enquiries about the app, technical issues, privacy, or general feedback – reach us by email. We usually reply within 1–2 business days.
Send an emailFrequently asked questions
Many questions have quick answers. A comprehensive FAQ section is currently being prepared.
Common topics
Here are some first answers to the most frequently asked questions.
How do I set up a check-in schedule?
After registering, you can set your preferred check-in interval in the app settings. You'll then receive a push notification as a reminder at your chosen frequency.
What happens if I miss a check-in?
If you miss a check-in, AliveGuard waits for a configurable grace period before automatically notifying your trusted contacts via SMS and/or email.
Will my contacts be notified without my consent?
No. You remain in full control at all times. You can pause check-ins, manually reset an alert, or edit your contacts whenever you like. Notifications only ever occur within the rules you have set.
How do I delete my account?
You can delete your account at any time directly in the app under Settings → Delete Account. All your data will then be permanently removed within 30 days. If you run into any issues, our support team is happy to help.
I've found a bug. What should I do?
We appreciate every report. Please describe the issue briefly in an email – a screenshot and your iOS version are very helpful. We'll look into it.
Your question isn't listed here?
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